We aim to provide a professional, clear and responsive service. If something has gone wrong, please tell us so we can investigate and try to put it right.
Step 1 — Contact us
Please send your complaint to: info@blondwolf.co.uk
Include:
- your name;
- business name where relevant;
- a clear description of the issue;
- relevant dates;
- what outcome you are seeking;
- copies of relevant correspondence where useful.
You can also contact us on: 07460 067336
Step 2 — Acknowledgement
We will acknowledge your complaint as soon as reasonably practicable and explain the next steps.
Step 3 — Review
A person with appropriate responsibility will review the circumstances, relevant records and correspondence.
We may contact you if additional information is required.
Step 4 — Response
We will provide our response after completing the review and explain any proposed action where appropriate.
More complex complaints may take longer to investigate. If this happens, we will keep you informed.
Professional or regulatory routes
Where an external professional, supervisory or legal complaints route is applicable, we will provide relevant information where required.
Nothing in this procedure affects any legal rights you may have.